Exchanges or Returns

  • You are a valued customer to us, and we’re eager to address any issues you’ve experienced with our products.
  • Rest assured, we’re dedicated to matching you with the perfect products that meet your specific needs.

Products Eligible for Returns

  • If you’re exploring our outerwear collection for the first time and encounter any sizing or fit concerns, we offer the flexibility to return or exchange the product after a fit trial. Simply ensure the tags are intact and include the original product packaging. Your satisfaction is our priority.
  • In consideration of hygiene, we kindly request that exchanges or returns for items within our innerwear category not be pursued due to their intimate nature.
  • Ensuring customer satisfaction, safety, hygiene, and happiness is our utmost priority. Therefore, we accept returns from all product categories in the event of any manufacturing defects. Your trust and satisfaction are paramount to us.
  • We stand behind our commitment to deliver our products with the utmost care. If, however, you’ve received the incorrect item, rest assured you’re eligible for returns or exchanges. Your satisfaction remains our top priority.
  • In the case of return, customers are kindly requested to provide pictures of the delivered garments as attachments via email – – upon request. This helps us efficiently address any concerns or inquiries regarding the products received.
  • Individual items from multipacks should not be returned separately unless authorized by our customer care team. We appreciate your understanding in maintaining the integrity of our packaging and product offerings.
  • Please note that products purchased from the offer zone are not eligible for returns or exchanges.

Instructions for Returns

  • Customers are kindly asked to report any complaints within 7 days from the delivery date. Your prompt feedback helps us address any issues efficiently.
  • Returns or exchanges are only applicable for products purchased exclusively through the company’s official website. Purchases made elsewhere may not be eligible for these services.
  • It is essential for customers to ensure the accurate pick-up address is provided during the return/exchange process. This ensures smooth handling of the transaction.
  • If any garments or accessories are missing from your shipment, please reach out to our customer care team with the shipment details. We’ll promptly send the missing product to you without delay.
  • We kindly advise against returning any products that have been used, washed, torn, stitched, or altered in any way by the buyer.
  • Customers will not incur any charges during the process of returns or exchanges.